Frequently Asked Questions

General Ordering & Delivery

What is the minimum order?

Wines are sold in cases of 6 bottles as standard, but we do have a selection of bottles that can be bought individually.Click here to find out which items can be purchased individually.

Do you have a physical shop?

No, we are an e-commerce business, but we are happy to help and deliver your order directly to your preferred address.

I'm not sure what to order, can you help?

Yes! We have a variety of pre-selected cases that have been specially curated, or alternatively, we offer free wine consultations, either by email or online.

What are the delivery charges?

For UK Mainland: £8.95 for orders under 12 bottles; free delivery for 12 bottles or more. For the Isle of Man, the charge is £17.95. For other Islands and Highlands, please send us an email and we will provide you with a quote. We do not make any profit on delivery costs.

Do you deliver to Northern Ireland or outside of the UK?

No, unfortunately, at the moment we are delivering only to England, Wales, Scotland, Scottish Highlands and UK Islands

How long will delivery take?

Delivery to the UK Mainland usually takes 2–3 working days. Remote areas or outside UK Mainland usually take 5 working days.

Can I have the wine left in a safe place if I’m not home?

Yes, when placing your order you can indicate a safe place for delivery in the notes or by emailing us.

How will I know when my order has been dispatched?

Once your order has been fulfilled, you’ll receive a confirmation email containing your tracking information.

How can I track my delivery?

You can track your parcel using the link provided in your dispatch email. This will show the latest delivery updates from our courier partner.

What should I do if my order hasn’t arrived?

If your wine hasn’t arrived within the expected delivery window, please get in touch at hello@wineathome.org with your order number and our team will track it for you straight away. You can also call us between 9am and 5pm from Monday to Friday on 020 7241 1140.

Can I change my delivery address after placing the order?

We can usually amend your address before dispatch, but once the wine has shipped, changes may not be possible. Please contact us as soon as possible if you need to make adjustments.

Do you deliver to multiple addresses?

Yes, we can deliver to multiple addresses, though separate delivery charges may apply. Please contact us if you’d like to split an order.

Returns & Refunds

If you are not happy with your order for any reason, we operate a no quibble returns policy. For full details on how to return your wine, please refer to our Refund Policy.

Gift Vouchers

How do I purchase a Gift Voucher?

Gift Vouchers can be purchased directly from our store. Simply select your desired amount, add it to your cart, and complete checkout. You'll receive the Gift Voucher code via email.

How does the recipient use their Gift Voucher?

At checkout, enter the unique Gift Voucher code in the discount or Gift Voucher field. The balance will be applied automatically to the order total.

What if my order exceeds the Gift Voucher balance?

You can pay the remaining amount using any of our accepted payment methods at checkout. If you leave the checkout page at any point, to add card details, for example, please re enter your Gift Voucher number. Please ensure that the sum of your Gift Voucher has been deducted from the total before proceeding to checkout.

Your own added payment method will only be charged for the difference as long as the Gift Voucher code has been added.

Do Gift Vouchers expire

Yes, Gift Vouchers are valid for 12 months from the date of purchase. Please use your Gift Voucher before the expiry date shown on your voucher.

Can Gift Vouchers be refunded or exchanged for cash?

Gift Vouchers are non-refundable and cannot be exchanged for cash.

Can Gift Vouchers be used for multiple purchases?

Yes. If the order total is less than the Gift Voucher value, the remaining balance stays on the Voucher for future purchases within the validity period.

Corporate Gifting

Do you offer corporate gifting services?

Yes, we specialise in curated corporate wine gifts, from single bottles to bespoke mixed cases. Our team can tailor selections to suit your budget, brand style, and recipient preferences.

Can I send gifts to multiple recipients?

Absolutely. We can deliver to multiple addresses and handle all the logistics for you. Simply send us your recipient list, and we’ll take care of the rest.

Can I include a personal or branded message with each gift?

Yes, we can include a handwritten card or branded message inside each box. For larger orders, we can also include printed inserts or company-branded materials on request.

Do you provide discounts for bulk or repeat corporate orders?

Yes, we offer preferential pricing for volume orders or ongoing corporate partnerships. Please contact us for a tailored quotation.

Can you help me choose the right wines for clients or events?

Of course. Our wine experts will guide you through a selection that reflects your company’s style and the occasion; whether it’s client appreciation, staff rewards, or festive gifting.

Can gifts be scheduled for delivery on a specific date?

Yes, we can arrange delivery on or close to a specific date, ideal for corporate events or holiday gifting. Just let us know your preferred timing when in the notes box at checkout or by responding to your order confirmation email.

Can I have the wine left in a safe place if I’m not home?

Yes, when placing your order you can indicate a safe place for delivery in the notes or by emailing us.

Are there gift packaging options available?

All corporate gifts are beautifully and safely packed and we have options for you to choose from.

Subscriptions

How does wine subscription work?

We offer subscription cases (6-bottles or 12-bottles) at regular intervals (monthly, every two months or every three months). You select your case size and frequency and we will handle the rest. For full details, click here.

Wedding & Event Services

Do you offer a service for wedding wine?

Yes, we offer a wedding wine service including free consultation, menu-matching, private tastings (in-person or online), and packages for various budgets. For full details, Click Here.

Product Quality & Storage

What kind of wines do you supply?

The selection is focused on boutique, artisan and ethically produced wines sourced from small sustainable vineyards. We choose wines that are beautifully made, with an emphasis on quality, balance and style - and that are made without unnecessary additives or unpleasant chemicals.

How should I store wine at home?

Store at a constant, cool temperature, keep wine in the dark. Store bottles horizontally; avoid kitchens or spaces with extreme temperature changes. Most everyday wines can be drunk up to about two years after purchase if kept in these conditions. Some of our wines are also suitable for cellaring. Please get in touch if you would like wines to lay down or to add to a collection.

Can the wines improve with age?

Only premium wines that are made with ageing in mind will benefit from proper cellaring and improve with age. Please get in touch if you have any questions about wines that can be kept for several years in cellar conditions.