Wine at Home Delivery
We believe great wine should arrive on time
Here’s everything you need to know about getting our wines delivered straight to you.
We work hard to ensure your order reaches you in perfect condition and as quickly as possible.
Once your order is confirmed, we’ll pack it with care and send it on its way.
If there is any problem at any stage, get in touch. We are here to help.
General Ordering & Delivery
What is the minimum order?
What is the minimum order?
Wines are sold in cases of 6 bottles as standard, but we do have a selection of bottles that can be bought individually. Click here to find out which items can be purchased individually.
Do you have a physical shop?
Do you have a physical shop?
No, we are an e-commerce business, but we are happy to help and deliver your order directly to your preferred address.
What are the delivery charges?
What are the delivery charges?
For UK Mainland: £8.95 for orders under 12 bottles. Free Delivery for 12 bottles or more to the UK mainland. For all other locations, please get in touch and we can provide you with an accurate cost for your delivery.
Can I have the wine left in a safe place if I’m not home?
Can I have the wine left in a safe place if I’m not home?
Yes, when placing your order you can indicate a safe place for delivery in the notes or by emailing us.
How long will delivery take?
How long will delivery take?
Delivery to the UK Mainland usually takes 2–3 working days. Remote areas or outside UK Mainland usually take 5 working days.
How will I know when my order has been dispatched?
How will I know when my order has been dispatched?
Once your order has been fulfilled, you’ll receive a confirmation email containing your tracking information.
How can I track my delivery?
How can I track my delivery?
You can track your parcel using the link provided in your dispatch email. This will show the latest delivery updates from our courier partner. You can also log into your account and view your order status here
What should I do if my order hasn’t arrived?
What should I do if my order hasn’t arrived?
If your wine hasn’t arrived within the expected delivery window, please get in touch at hello@wineathome.org with your order number and our team will track it for you straight away. You can also call us between 9am and 5pm from Monday to Friday on 020 7241 1140. CONTACT US
Do you deliver to multiple addresses?
Do you deliver to multiple addresses?
Yes, we can deliver to multiple addresses, though separate delivery charges may apply. Please contact us if you’d like to split an order.
