Frequently asked questions
We charge £7.95 for all deliveries to the UK Mainland for fewer than 12 bottles.Please get in touch about delivery charges outside of the UK Mainland.Delivery is free for 12 bottles or more.We only sell in cases of 6 bottles,unless otherwise specified. Please get in touch if you’d like a special order and we will do our best to accommodate.We aim to deliver your wine within 2-3 working days. Deliveries toCUTremote locations may take a little longer.We use a combinationof courier services.
Link to your shipping policy.
If your order is missing or damaged, we will send a replacement or offer a full refund. Non-fine wine under £40 that is corked or faulty can be returned for credit within 6 months of purchase. Fine wine is dealt with on a case-by-case basis. You have the right to cancel your order and receive a full refund within 14 days of receiving the goods. You must inform us of your decision to cancel and arrange for the goods to be returned in a saleable condition. Refunds are issued via the original payment method.
Link to your refund policy.
We often have special offers and promotions on our wines. Keep an eye on our website or sign up for our newsletter to stay updated on our latest deals and get £20 off your first order.
We accept all major debit and credit cards and PayPal.